Terms of service

Last Updated: August 8, 2026

INTRODUCTION

Welcome to Serius Audio Hub.

These Terms of Service govern your use of https://seriusaudiohub.net, including browsing our website, purchasing products, contacting customer support, requesting compatibility assistance, and using other services provided through our store.

Serius Audio Hub is operated by:

JAMES ERNEST ECOM HOLDINGS LLC

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and our other applicable policies.

If you do not agree with these Terms, please do not use our website or services.

BUSINESS INFORMATION

Store Name:
Serius Audio Hub

Legal Operator:
JAMES ERNEST ECOM HOLDINGS LLC

Website:
https://seriusaudiohub.net

Email:
support@seriusaudiohub.net

Phone:
1 (855) 470-1921

REGISTERED COMPANY ADDRESS

JAMES ERNEST ECOM HOLDINGS LLC
325 Bannermans Mill Rd
Richlands, NC 28574
United States

WAREHOUSE ADDRESS

3751 W 136th Ave UNIT B1
Broomfield, CO 80023-5543
United States

Please do not send returns, warranty products, or packages to either address without contacting us first and receiving return instructions.

ONLINE STORE TERMS

You may use our website only for lawful purposes.

You may not:

• Use the website for illegal or fraudulent activity
• Submit intentionally false information
• Attempt unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Interfere with website security or operation
• Impersonate another person
• Misuse our website or services
• Violate the intellectual property rights of others

We may restrict or terminate access where reasonably necessary to protect customers, our business, our website, or third parties.

PRODUCT CONDITION

Products sold by Serius Audio Hub may include:

• Refurbished products
• Renewed products
• Pre-owned products
• Open-box products
• Previously used products
• Replacement products
• Car audio accessories

unless the applicable product page clearly states otherwise.

Refurbished and pre-owned products may show reasonable cosmetic signs of prior use, including:

• Light scratches
• Scuffs
• Marks
• Signs of handling
• Packaging differences

Minor cosmetic wear does not necessarily affect product functionality.

PRODUCT PACKAGING

Products may be shipped in:

• Original manufacturer packaging
• Replacement packaging
• Plain packaging
• Protective shipping packaging

Original retail packaging is not guaranteed unless specifically stated in the applicable product listing.

PRODUCT IMAGES

We make reasonable efforts to display products accurately.

However, some website images may be:

• Actual product photographs
• Manufacturer or supplier images
• Authorized third-party images
• Representative product images
• Digitally enhanced images
• AI-generated images
• AI-enhanced images
• Marketplace reference images where use is authorized or permitted

Images may be used for identification, illustration, presentation, compatibility reference, or promotional purposes.

The actual refurbished product received may differ slightly in:

• Cosmetic condition
• Labels
• Packaging
• Minor scratches or marks
• Screen graphics
• Manufacturing revisions
• Included materials
• Minor visual details

Customers should review the written product description and included-items information in addition to product images.

PRODUCT INFORMATION

We make reasonable efforts to provide accurate information relating to:

• Product descriptions
• Product models
• Specifications
• Pricing
• Product condition
• Included accessories
• Compatibility
• Availability
• Images

However, errors, omissions, or inaccuracies may occasionally occur.

We reserve the right to:

• Correct errors
• Update information
• Change pricing
• Change product descriptions
• Change availability
• Cancel an affected order
• Refund an affected order

where reasonably necessary.

PRICING

Prices may change without notice before an order is completed.

Unless otherwise stated, prices are displayed in U.S. Dollars (USD).

Applicable:

• Product prices
• Shipping charges
• Discounts
• Taxes

will be displayed during checkout before the order is completed.

PRODUCT AVAILABILITY

Products may have limited quantities.

We may limit quantities, discontinue products, or cancel orders because of:

• Inventory shortages
• Pricing errors
• Listing errors
• Payment issues
• Fraud concerns
• Product availability
• Other legitimate operational reasons

ORDERS

All orders are subject to:

• Successful payment
• Inventory availability
• Fraud screening
• Order verification
• Accurate customer information

We reserve the right to hold, review, cancel, or refund an order where reasonably necessary.

PAYMENTS

Payments are processed through Shopify and available third-party payment providers.

Available payment methods may include methods displayed during checkout, such as:

• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• PayPal, when available
• Other payment methods displayed at checkout

Serius Audio Hub does not directly store complete credit card numbers on its own website systems.

Payment processing is also subject to the terms of the applicable payment provider.

FRAUD PREVENTION

For security and fraud prevention, we may review orders before shipment.

We may request additional information to verify:

• Identity
• Billing details
• Shipping details
• Payment information
• Order legitimacy

An order may be cancelled if verification cannot reasonably be completed.

VEHICLE COMPATIBILITY

Vehicle compatibility may depend on several factors, including:

• Vehicle year
• Make
• Model
• Trim
• Factory audio system
• Factory amplifier
• Wiring
• Dashboard configuration
• Antenna
• Software
• Installation accessories
• Previous vehicle modifications

Compatibility information provided on our website is intended as general guidance unless specifically guaranteed in writing.

Customers should verify compatibility before purchasing.

If you are unsure, please contact us before ordering.

INSTALLATION ACCESSORIES

Car audio installation may require additional equipment, including:

• Wiring harnesses
• Dash kits
• Antenna adapters
• Mounting kits
• Steering wheel control adapters
• Satellite radio tuners
• Antennas
• Vehicle-specific adapters
• Other installation accessories

Unless specifically stated in the product description, these additional accessories should not be assumed to be included.

PROFESSIONAL INSTALLATION

Professional installation is recommended for car audio equipment.

Except where prohibited by applicable law, Serius Audio Hub is not responsible for:

• Incorrect installation
• Incorrect wiring
• Electrical damage
• Vehicle damage
• Installation labor
• Removal labor
• Reinstallation labor
• Diagnostic fees
• Programming charges
• Vehicle repair costs
• Missing installation accessories
• Unsupported vehicle configurations

SIRIUSXM-READY OR COMPATIBLE PRODUCTS

Certain products may be described as SiriusXM-ready or SiriusXM-compatible.

This does not mean that SiriusXM service, subscription, tuner, antenna, activation, or installation equipment is automatically included.

Additional equipment or services may be required, including:

• Compatible SiriusXM tuner
• Antenna
• Subscription
• Activation
• Wiring
• Adapters
• Installation accessories

unless specifically stated as included.

SiriusXM service, pricing, programming, subscriptions, channel availability, and activation are independently controlled by SiriusXM.

INDEPENDENT RETAILER DISCLAIMER

Serius Audio Hub is an independent online retailer.

Unless expressly stated otherwise, Serius Audio Hub is not owned by, operated by, sponsored by, endorsed by, approved by, authorized by, or officially affiliated with:

• SiriusXM
• Pioneer
• Kenwood
• JVC
• Sony
• Alpine
• Apple
• Google
• Amazon
• Other third-party brands or companies referenced on our website

Third-party trademarks, logos, model names, product names, images, and other intellectual property remain the property of their respective owners.

Their use on our website is intended for legitimate identification, compatibility, descriptive, informational, or authorized reference purposes.

SHIPPING

Shipping terms are governed by our Shipping Policy.

Most orders are generally prepared for shipment within 1–3 business days after successful payment.

Standard delivery generally takes approximately 3–7 business days after shipment.

Delivery estimates are not guaranteed.

Delays may occur because of:

• Shipping carrier delays
• Weather
• Holidays
• Incorrect addresses
• High shipping volume
• Other circumstances outside our reasonable control

RETURNS AND REFUNDS

Returns, refunds, exchanges, cancellations, damaged products, and return shipping are governed by our Return & Refund Policy.

Customers must contact us before sending merchandise back.

Do not automatically send products to our warehouse or registered company address.

Unauthorized returns may not be accepted.

WARRANTY

Eligible products may include a 30-day limited warranty beginning from the date of delivery unless a different warranty period is clearly stated on the applicable product page.

Warranty generally does not cover damage resulting from:

• Incorrect installation
• Incorrect wiring
• Misuse
• Abuse
• Water or liquid damage
• Electrical damage
• Physical damage after delivery
• Modification
• Tampering
• Unauthorized repair attempts
• Removed or altered serial numbers
• Unsupported vehicle configurations

Additional warranty terms are provided in our Warranty Policy.

THIRD-PARTY TOOLS AND SERVICES

Our website may use third-party services including:

• Shopify
• Payment providers
• Shipping carriers
• Analytics providers
• Customer support platforms
• Ecommerce applications
• Other service providers

Third-party services may operate under their own terms, conditions, privacy policies, and business practices.

We do not control the independent operation, availability, pricing, policies, or performance of third-party services.

THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Serius Audio Hub is not responsible for:

• Third-party website content
• Third-party privacy policies
• Third-party security
• Third-party pricing
• Third-party products
• Third-party services
• Third-party business practices

Customers should review applicable third-party terms before using those services.

REVIEWS, FEEDBACK, AND SUBMISSIONS

If you voluntarily submit:

• Reviews
• Feedback
• Photos
• Videos
• Product information
• Compatibility information
• Suggestions
• Other content

you confirm that you have the right to provide that material.

You must not submit content that violates another person's:

• Copyright
• Trademark rights
• Privacy rights
• Intellectual property rights
• Other legal rights

PERSONAL INFORMATION

Personal information submitted through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that certain information may be processed by Shopify and other service providers necessary to operate the store.

INTELLECTUAL PROPERTY

Original content created for Serius Audio Hub, including applicable:

• Website text
• Original graphics
• Brand elements
• Original photography
• Layouts
• Original designs

may be protected by applicable intellectual property laws.

Third-party intellectual property remains owned by its respective owners.

ERRORS AND OMISSIONS

Website information may occasionally contain errors relating to:

• Product descriptions
• Pricing
• Promotions
• Shipping charges
• Availability
• Compatibility
• Product specifications
• Included accessories

We reserve the right to correct inaccurate information and take appropriate action regarding affected orders.

PROHIBITED USES

You may not use our website:

• For unlawful purposes
• To commit fraud
• To distribute malicious software
• To interfere with website security
• To impersonate another person
• To harass or abuse others
• To infringe intellectual property rights
• To collect information unlawfully
• To spam or phish
• To intentionally provide false information

DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, we do not guarantee that:

• The website will always be uninterrupted
• The website will always be error-free
• Every third-party service will always be available
• Every compatibility recommendation will apply to every vehicle configuration

Nothing in these Terms limits consumer rights or warranties that cannot legally be excluded.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Serius Audio Hub and JAMES ERNEST ECOM HOLDINGS LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages relating to:

• Website use
• Product misuse
• Incorrect installation
• Incorrect wiring
• Vehicle compatibility
• Shipping delays
• Third-party services
• Service interruptions

Where legally permitted, liability relating to a product claim will not exceed the amount paid for the affected product.

Nothing in this section limits liability where applicable law does not allow such limitation.

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

TERMINATION

You may stop using our website at any time.

We may restrict or terminate access where reasonably necessary because of:

• Fraud
• Unlawful activity
• Website abuse
• Security threats
• Violation of these Terms

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Changes will be published on this page with an updated revision date.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

GOVERNING LAW

These Terms and transactions through our website are governed by applicable laws of the United States and applicable state laws, subject to consumer protections or other mandatory laws that may apply.

CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Serius Audio Hub

Operated by:
JAMES ERNEST ECOM HOLDINGS LLC