Warranty Policy
Last Updated: August 7, 2026
Warranty Period
Eligible products may include a:
30-Day Limited Warranty
beginning from the date of delivery unless the product page states a different warranty period.
What May Be Covered
Eligible functional defects may include:
- Product does not power on
- Display failure
- Audio-output failure
- Button failure
- Knob failure
- Touchscreen failure
- Internal functional defect
Coverage is subject to review.
Refurbished Product Condition
Refurbished products may have minor:
- Scratches
- Marks
- Scuffs
- Cosmetic wear
- Packaging differences
Cosmetic wear alone is generally not considered a functional warranty defect.
What Is Not Covered
Warranty generally does not cover:
- Incorrect installation
- Incorrect wiring
- Misuse
- Physical damage
- Water damage
- Electrical damage
- Vehicle electrical problems
- Unauthorized modifications
- Tampering
- Removed serial numbers
- Missing accessories
- Normal wear
- Installation labor
- Diagnostic costs
- Programming fees
- Third-party service fees
Vehicle Compatibility
Compatibility issues caused by:
- Vehicle configuration
- Wiring
- Factory amplifier
- Missing adapters
- Missing dash kit
- Missing antenna adapter
- Required external tuner
- Unsupported installation
are not automatically product defects.
Warranty Claim
Contact:
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921
Provide:
- Order number
- Product model
- Description of problem
- Photos or videos
- Serial-number image if requested
- Installation information if relevant
Warranty Inspection
We may request return of the product for inspection.
Do not ship the product until you receive return instructions.
Possible Warranty Resolution
Depending on the circumstances, we may offer:
- Repair
- Replacement
- Store credit
- Refund
No Labor Coverage
Unless specifically stated otherwise, our limited warranty does not cover:
- Installation labor
- Removal
- Reinstallation
- Diagnostics
- Programming
- Vehicle repairs
Manufacturer Warranty
Refurbished or pre-owned products may not include the original manufacturer warranty unless clearly stated.
Contact Information
Website: https://seriusaudiohub.net
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921
Registered Company
JAMES ERNEST ECOM HOLDINGS LLC
325 Bannermans Mill Rd
Richlands, NC 28574
United States
Warehouse
3751 W 136th Ave UNIT B1
Broomfield, CO 80023-5543
United States