Privacy policy
Last Updated: August 7, 2026
Introduction
This Privacy Policy explains how Serius Audio Hub collects, uses, processes, and protects personal information when you use:
Serius Audio Hub is operated by JAMES ERNEST ECOM HOLDINGS LLC.
Information We Collect
We may collect information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Customer-support messages
- Return requests
- Warranty requests
- Vehicle compatibility details
- Photos or videos voluntarily submitted for support
Website Information
We may automatically collect information such as:
- IP address
- Browser
- Device
- Operating system
- Website activity
- Cart activity
- Checkout activity
- Cookies
- Analytics information
How We Use Your Information
Information may be used to:
- Process orders
- Ship products
- Provide customer service
- Respond to compatibility questions
- Process returns and refunds
- Handle warranty requests
- Prevent fraud
- Verify transactions
- Improve our website
- Meet legal and accounting requirements
Payment Information
Payments are processed through Shopify and available third-party payment providers.
Serius Audio Hub does not directly store complete payment-card numbers on its own website systems.
Cookies
We may use cookies for:
- Shopping cart functionality
- Checkout
- Website security
- Analytics
- Fraud prevention
- Website performance
- Customer preferences
Third-Party Services
We may use service providers including:
- Shopify
- Payment processors
- Shipping carriers
- Email providers
- Analytics services
- Fraud-prevention services
- Customer-support applications
These companies may process information necessary to provide their services.
Data Security
We use reasonable technical and organizational measures intended to protect personal information.
However, no internet-based system can be guaranteed to be completely secure.
Data Retention
Information may be retained as reasonably necessary for:
- Orders
- Customer support
- Returns
- Refunds
- Warranty claims
- Fraud prevention
- Accounting
- Tax requirements
- Legal obligations
Your Privacy Rights
Depending on applicable law, you may have the right to request:
- Access to your information
- Correction
- Deletion
- Information regarding how your data is used
- Marketing opt-out
Privacy Requests
Contact:
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921
We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
Registered Company Address
JAMES ERNEST ECOM HOLDINGS LLC
325 Bannermans Mill Rd
Richlands, NC 28574
United States
Warehouse Address
3751 W 136th Ave UNIT B1
Broomfield, CO 80023-5543
United States
Contact
Website: https://seriusaudiohub.net
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921