Privacy policy
Last Updated: October 4, 2026
Introduction
This Privacy Policy explains how Serius Audio Hub collects, uses, processes, and protects personal information when you use:
Serius Audio Hub is operated by JAMES ERNEST ECOM HOLDINGS LLC.
Information We Collect
We may collect information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Customer-support messages
- Return requests
- Warranty requests
- Vehicle compatibility details
- Photos or videos voluntarily submitted for support
Website Information
We may automatically collect information such as:
- IP address
- Browser
- Device
- Operating system
- Website activity
- Cart activity
- Checkout activity
- Cookies
- Analytics information
How We Use Your Information
Information may be used to:
- Process orders
- Ship products
- Provide customer service
- Respond to compatibility questions
- Process returns and refunds
- Handle warranty requests
- Prevent fraud
- Verify transactions
- Improve our website
- Meet legal and accounting requirements
Payment Information
Payments are processed through Shopify and available third-party payment providers.
Serius Audio Hub does not directly store complete payment-card numbers on its own website systems.
Cookies
We may use cookies for:
- Shopping cart functionality
- Checkout
- Website security
- Analytics
- Fraud prevention
- Website performance
- Customer preferences
Third-Party Services
We may use service providers including:
- Shopify
- Payment processors
- Shipping carriers
- Email providers
- Analytics services
- Fraud-prevention services
- Customer-support applications
These companies may process information necessary to provide their services.
Advertising and Analytics
We use Google Analytics and Google Ads (including conversion measurement and, where enabled, remarketing) to understand how our website is used and to measure and show ads. Google may use cookies or similar technologies to collect information about your visits. You can opt out of personalized Google ads at https://adssettings.google.com and of Google Analytics at https://tools.google.com/dlpage/gaoptout. You can also manage cookies through our cookie banner (where shown) and your browser settings.
Sale or Sharing of Personal Information
We do not sell personal information for money. Some states treat sharing data with advertising partners for targeted ads as a "sale" or "sharing". To opt out, email support@seriusaudiohub.net with the subject "Do not sell or share". We also honor Global Privacy Control signals where required by law.
Responding to Requests
We respond to verified privacy requests within 45 days.
Data Security
We use reasonable technical and organizational measures intended to protect personal information.
However, no internet-based system can be guaranteed to be completely secure.
Data Retention
Information may be retained as reasonably necessary for:
- Orders
- Customer support
- Returns
- Refunds
- Warranty claims
- Fraud prevention
- Accounting
- Tax requirements
- Legal obligations
Your Privacy Rights
Depending on applicable law, you may have the right to request:
- Access to your information
- Correction
- Deletion
- Information regarding how your data is used
- Marketing opt-out
Privacy Requests
Contact:
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921
We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
Mailing Address
JAMES ERNEST ECOM HOLDINGS LLC
Doing business as Serius Audio Hub
3533 Olde Winter Trl
Poland, OH 44514
United States
This is a mailing address only. It is not a retail location.
Registered Office (Wyoming)
JAMES ERNEST ECOM HOLDINGS LLC
c/o Registered Agent
30 N Gould St Ste R
Sheridan, WY 82801
United States
This is the company's registered address on file with the Wyoming Secretary of State. It is a registered agent's office, not a business location. Please do not send customer correspondence or packages there.
Contact
Website: https://seriusaudiohub.net
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921