Accessibility Statement
ACCESSIBILITY STATEMENT
Last Updated: August 8, 2026
OUR COMMITMENT
Serius Audio Hub is committed to making our website and online shopping experience reasonably accessible and usable for all customers, including individuals who use assistive technologies.
Serius Audio Hub is operated by:
JAMES ERNEST ECOM HOLDINGS LLC
Website:
ACCESSIBILITY EFFORTS
We make reasonable efforts to improve the accessibility and usability of our website.
Where reasonably possible, we aim to support accessibility through:
• Clear page headings
• Readable text
• Understandable navigation
• Clearly identifiable buttons and links
• Mobile-friendly layouts
• Clear product descriptions
• Understandable policy information
• Usable contact forms
• Alternative text for important images where appropriate
• Consistent website structure
• Reasonable color contrast
• Keyboard-friendly navigation where supported by our website platform and applications
Our accessibility efforts are ongoing and may evolve as our website, theme, applications, products, and content change.
SHOPIFY PLATFORM
Serius Audio Hub operates using the Shopify ecommerce platform.
Some website functions, including checkout and account-related features, may be provided directly by Shopify or integrated third-party applications.
The accessibility of these features may depend partly on the technologies and services provided by Shopify or other independent service providers.
THIRD-PARTY TOOLS AND SERVICES
Our website may use third-party services, including:
• Shopify
• Payment providers
• Checkout systems
• Shipping tools
• Customer support applications
• Analytics services
• Reviews applications
• Search tools
• Embedded content
• Widgets
• Other ecommerce applications
Because some of these services are independently developed and operated, Serius Audio Hub may not have complete control over their accessibility.
We make reasonable efforts to use services that provide a usable customer experience where possible.
POTENTIAL ACCESSIBILITY LIMITATIONS
Some accessibility limitations may occur in areas including:
• Third-party applications
• Checkout interfaces
• Payment-provider interfaces
• Embedded content
• Product review widgets
• Manufacturer-provided content
• Manufacturer-supplied images
• Older website content
• Certain interactive features
• Browser-specific functionality
• Device-specific functionality
If you experience difficulty with any part of our website, please contact us for assistance.
PRODUCT IMAGES AND VISUAL CONTENT
Our website may contain:
• Product photographs
• Manufacturer or supplier images
• Digitally edited images
• AI-generated images
• AI-enhanced images
• Representative product images
• Promotional graphics
• Collection banners
• Lifestyle images
Where reasonably appropriate, we aim to provide useful text descriptions or alternative text for important visual content.
Some decorative images may not include detailed alternative descriptions where they do not provide essential information.
ACCESSING PRODUCT INFORMATION
If you are unable to access important product information through our website, please contact our customer support team.
We can reasonably assist with information such as:
• Product name
• Product description
• Product condition
• Specifications
• Included accessories
• Vehicle compatibility information
• Pricing
• Availability
• Shipping information
• Return information
• Warranty information
ORDERING ASSISTANCE
If you experience an accessibility issue while reviewing products or navigating our website, please contact us.
Where reasonably possible, our support team can assist by providing information through:
• Email
• Telephone
Please note that payments and checkout transactions must still be completed through available secure payment and checkout systems where required.
ACCESSIBILITY ASSISTANCE
If you experience difficulty:
• Reading product information
• Navigating a page
• Accessing website content
• Understanding a policy
• Using a form
• Finding contact information
• Reviewing compatibility information
• Accessing an important website feature
please contact us.
Email:
Phone:
1 (855) 470-1921
REPORTING AN ACCESSIBILITY ISSUE
We welcome feedback regarding accessibility issues.
If you encounter a problem, please contact:
When possible, include:
• URL of the affected page
• Description of the problem
• Device you are using
• Browser you are using
• Operating system, if relevant
• Assistive technology being used, if applicable
• Contact information for follow-up
Providing this information may help us better understand and review the issue.
OUR RESPONSE TO ACCESSIBILITY ISSUES
When an accessibility concern is reported, we will make reasonable efforts to:
• Review the reported issue
• Determine whether the issue is within our control
• Identify a reasonable solution where possible
• Provide the requested information through another reasonable method when appropriate
The time required to address an issue may depend on:
• Complexity of the problem
• Shopify functionality
• Third-party applications
• Theme limitations
• Technical requirements
• Availability of an appropriate solution
THIRD-PARTY LIMITATIONS
Some functionality on our website may be controlled by third parties.
While we may report accessibility concerns to relevant providers or make reasonable adjustments where possible, we cannot guarantee that every independent third-party application, service, widget, or platform will work perfectly with every browser, device, or assistive technology.
NO GUARANTEE OF COMPLETE ACCESSIBILITY
Serius Audio Hub makes reasonable efforts to improve accessibility, but we do not represent or guarantee that every page, feature, application, or third-party integration will be fully accessible under every possible combination of:
• Device
• Browser
• Operating system
• Assistive technology
This statement does not limit accessibility rights or protections that may apply under applicable law.
ONGOING IMPROVEMENTS
Accessibility is an ongoing process.
We may periodically review and improve:
• Website navigation
• Page layouts
• Product information
• Text readability
• Images
• Forms
• Policy pages
• Mobile usability
• Third-party integrations
as our website develops.
CHANGES TO THIS ACCESSIBILITY STATEMENT
We may update this Accessibility Statement periodically.
The latest version will be posted on this page with an updated revision date.
CONTACT INFORMATION
Questions, feedback, or requests for accessibility assistance may be sent to:
Serius Audio Hub
Operated by:
JAMES ERNEST ECOM HOLDINGS LLC
Website:
https://seriusaudiohub.net
Email:
support@seriusaudiohub.net
Phone:
1 (855) 470-1921
REGISTERED COMPANY ADDRESS
JAMES ERNEST ECOM HOLDINGS LLC
325 Bannermans Mill Rd
Richlands, NC 28574
United States
WAREHOUSE ADDRESS
3751 W 136th Ave UNIT B1
Broomfield, CO 80023-5543
United States
Please contact us before sending returns, warranty products, or other packages to either address.