Refund policy

Return and Refund Policy

Last updated: October 4, 2026

This policy covers every product sold on seriusaudiohub.net: car stereos and receivers (single-DIN, double-DIN, touchscreen and modular), car amplifiers and amplifier accessories, tweeters and speakers, satellite radio tuners, radios, vehicle kits, antennas and cables, dash kits, FM transmitters, and USB/Bluetooth adapters. Serius Audio Hub is operated by JAMES ERNEST ECOM HOLDINGS LLC.

Return window

You can return any item within 30 days of the delivery date shown in carrier tracking, for any reason, including if you change your mind.

Condition of returned items

Return the item with everything that came in the box (accessories, parts, wiring, manuals and packaging) and with its serial number intact. The item does not have to be unopened.

How to start a return (returns are by mail only)

  1. Within 30 days of delivery, email support@seriusaudiohub.net or call 1 (855) 470-1921 (Mon–Fri 9 AM–6 PM ET, Sat 10 AM–4 PM ET). Tell us your order number, the product and the reason for the return. If the item is damaged, defective or incorrect, include photos.
  2. We will send you a return authorization and the return address. Please do not send items to our mailing address or our registered office without this authorization.
  3. Ship the item back with a trackable shipping service. We do not accept in-person returns or drop-offs.

Return shipping costs

  • If you are returning an item because you changed your mind or ordered the wrong product, you pay the return shipping.
  • If the item arrived damaged, defective or incorrect, or is not as described, we pay the return shipping and send you instructions to return it at no cost to you.

Restocking fee

We do not charge a restocking fee.

Refund processing time

We inspect your return when it arrives and email you to confirm whether the refund is approved. Approved refunds are processed to your original payment method within 3 days after we receive the returned item. Your bank or card issuer may need a few extra business days to post the refund to your account.

Partial refunds

If a returned item comes back with missing parts or accessories, or with damage that happened after delivery, we may give a partial refund. The deduction is limited to the cost of replacing the missing or damaged part, or the loss in value. We will tell you the amount before we issue the refund.

Damaged, incorrect or defective items

  • Shipping damage, a wrong item or missing listed parts: contact us within 7 days of delivery and include photos.
  • Defects: contact us within 30 days of delivery. Defects are covered by our 30-day limited store warranty (see our Warranty Policy).

Depending on stock, we will send a replacement or give a full refund.

Returns we cannot accept

  • Return requests made more than 30 days after delivery
  • Items damaged after delivery by incorrect installation or wiring, misuse, water, or a vehicle electrical fault
  • Items with a removed or altered serial number

Order cancellations

You can cancel an order at no charge before it ships. Once an order has shipped, this return policy applies.

Vehicle fit

Whether a product fits depends on your vehicle's year, make, model, trim and factory audio system, and on any adapters you need. If you are not sure, contact us before you order. If a product does not fit, it can still be returned within 30 days under this policy.

Contact

Email: support@seriusaudiohub.net | Phone: 1 (855) 470-1921

Mailing address (not open to visitors): JAMES ERNEST ECOM HOLDINGS LLC, doing business as Serius Audio Hub, 3533 Olde Winter Trl, Poland, OH 44514, United States.

Registered office (Wyoming, registered agent only, not a business location): 30 N Gould St Ste R, Sheridan, WY 82801.