Refund policy
Last Updated: August 7, 2026
Return Window
Customers may request a return within 30 days of delivery.
Return Conditions
Returned products should be in the same condition in which they were received.
Where applicable, the return should include:
- Accessories
- Parts
- Manuals
- Labels
- Serial numbers
- Packaging
Refurbished Products
Our products may be:
- Refurbished
- Renewed
- Pre-owned
- Open-box
- Previously used
unless clearly stated otherwise.
Minor cosmetic wear may be present on refurbished products.
Starting a Return
Contact us before shipping anything back.
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921
Include:
- Order number
- Product name
- Reason for return
- Photos if damaged or defective
Important Return Address Notice
Do not automatically return products to our registered company address or warehouse.
Contact us first and wait for return instructions.
Return Shipping Costs
Customers are generally responsible for return shipping unless an item arrived:
- Damaged
- Defective
- Incorrect
- Materially different from the listing
Refund Method
Approved refunds are generally returned to the original payment method.
Refund Processing
Refunds are normally processed within 5–10 business days after the returned product is received and inspected.
Banks and payment providers may require additional processing time.
Order Cancellation
Orders may be cancelled before processing or shipment.
After shipment, the normal return procedure generally applies.
Damaged or Incorrect Products
Contact us within 7 days of delivery if your order arrives:
- Damaged
- Defective
- Incorrect
- Missing listed parts
Exchanges
Depending on availability and circumstances, we may offer:
- Replacement
- Exchange
- Repair support
- Refund
Restocking Fees
We do not charge a standard restocking fee for approved returns.
However, refunds may be reduced or refused where legally permitted if a product is returned:
- Damaged
- Modified
- Missing parts
- With altered serial numbers
- Incorrectly installed
- In materially different condition
Non-Returnable Situations
Returns may be declined where permitted by law for products:
- Damaged through misuse
- Damaged through incorrect installation
- With electrical or water damage after delivery
- Modified or tampered with
- Missing serial information
- Sold as Final Sale
- Sold For Parts
- Sold As-Is
- Sold No Warranty
- Returned outside the return period
Compatibility
Vehicle compatibility may depend on:
- Vehicle year
- Make
- Model
- Trim
- Factory audio system
- Wiring
- Required adapters
- Installation equipment
Missing installation accessories or incorrect vehicle information does not automatically make a product defective.
Contact Information
Email: support@seriusaudiohub.net
Phone: 1 (855) 470-1921
Website: https://seriusaudiohub.net
Registered Company Address
JAMES ERNEST ECOM HOLDINGS LLC
325 Bannermans Mill Rd
Richlands, NC 28574
United States
Warehouse Address
3751 W 136th Ave UNIT B1
Broomfield, CO 80023-5543
United States