FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: August 8, 2026
ABOUT SERIUS AUDIO HUB
Q: What is Serius Audio Hub?
A: Serius Audio Hub is an independent U.S. online retailer specializing in car audio products, including refurbished, renewed, pre-owned, open-box, and related car audio equipment and accessories.
Serius Audio Hub is operated by JAMES ERNEST ECOM HOLDINGS LLC.
Q: What is your official website?
A: Our official website is:
Q: Are you affiliated with SiriusXM or other manufacturers?
A: No.
Serius Audio Hub is an independent online retailer.
Unless expressly stated otherwise, we are not owned by, operated by, sponsored by, endorsed by, approved by, authorized by, partnered with, or officially affiliated with SiriusXM, Pioneer, Kenwood, JVC, Sony, Alpine, Apple, Google, Amazon, or other third-party brands referenced on our website.
Third-party trademarks, product names, model numbers, and logos remain the property of their respective owners.
PRODUCTS
Q: Are your products new?
A: Not necessarily.
Products sold by Serius Audio Hub may include:
• Refurbished products
• Renewed products
• Pre-owned products
• Open-box products
• Previously used products
• Car audio accessories
The applicable product page will provide information about the product being offered.
Q: What does refurbished mean?
A: A refurbished product may have been previously owned, used, opened, returned, inspected, repaired, tested, cleaned, or otherwise prepared for resale.
Refurbished products may show reasonable cosmetic signs of previous use.
Q: Will refurbished products have scratches or marks?
A: They may.
Depending on the individual product, refurbished or pre-owned items may have:
• Light scratches
• Scuffs
• Small marks
• Signs of handling
• Minor cosmetic wear
Minor cosmetic wear does not necessarily affect normal product functionality.
Q: Will I receive the exact product shown in the image?
A: Product images are intended to help identify and present the product being offered.
Because refurbished products may have individual cosmetic differences, the physical item received may differ slightly from the image in:
• Scratches
• Scuffs
• Marks
• Labels
• Packaging
• Screen graphics
• Minor manufacturing revisions
• Cosmetic condition
Customers should review the written product description in addition to the product images.
PRODUCT IMAGES
Q: Are all product images actual photographs?
A: Not always.
Images on our website may include:
• Actual product photographs
• Manufacturer-provided images
• Supplier-provided images
• Authorized third-party images
• Marketplace reference images where use is authorized or otherwise permitted
• Representative product images
• Digitally edited images
• AI-enhanced images
• AI-generated images
Some images are used for product identification, illustration, presentation, compatibility reference, or promotional purposes.
Q: Do you use AI-generated images?
A: Certain product presentation, collection, banner, lifestyle, or promotional images may be created or enhanced using artificial intelligence.
AI-generated or AI-enhanced images are intended for illustrative or presentation purposes and may not represent every cosmetic detail of the physical item received.
Q: Do you use images from Amazon or other marketplaces?
A: Certain product information or reference materials may originate from manufacturers, suppliers, distributors, or third-party marketplaces such as Amazon.
Where third-party images or materials appear on our website, they are intended to be used only where such use is authorized, licensed, supplied, or otherwise permitted.
Amazon and other third-party trademarks and intellectual property remain the property of their respective owners.
Serius Audio Hub is not affiliated with Amazon simply because a marketplace reference appears on our website.
PACKAGING
Q: Will my product arrive in the original manufacturer box?
A: Not necessarily.
Refurbished, renewed, pre-owned, and open-box products may arrive in:
• Original manufacturer packaging
• Replacement packaging
• Plain packaging
• Protective shipping packaging
Original retail packaging is only guaranteed when specifically stated in the product listing.
Q: Does different packaging mean the product is defective?
A: No.
Packaging differences are common with refurbished and pre-owned products and do not automatically indicate a product defect.
VEHICLE COMPATIBILITY
Q: How do I know if a product will fit my vehicle?
A: Vehicle compatibility may depend on several factors, including:
• Vehicle year
• Make
• Model
• Trim
• Factory audio system
• Factory amplifier
• Factory wiring
• Dashboard configuration
• Antenna
• Required installation accessories
• Previous vehicle modifications
If you are uncertain, contact us before placing your order.
Q: What information should I provide for a compatibility check?
A: Please provide as much of the following information as possible:
• Vehicle year
• Make
• Model
• Trim
• Factory audio system
• Current stereo
• Factory amplifier information, if known
• Product you are interested in
We may also request photographs if needed.
Q: Do you guarantee vehicle compatibility?
A: Compatibility information is provided as general guidance unless specifically guaranteed in writing.
Because vehicles can have different factory configurations and previous modifications, customers should verify compatibility before purchase.
INSTALLATION
Q: Does the product include everything needed for installation?
A: Not necessarily.
Some vehicles may require additional parts such as:
• Wiring harness
• Dash kit
• Antenna adapter
• Mounting kit
• Steering wheel control adapter
• Satellite radio tuner
• Antenna
• Vehicle-specific adapter
These items are not included unless specifically stated in the product listing.
Q: Do you recommend professional installation?
A: Yes.
Professional installation is recommended for car audio products.
Q: Are installation costs included?
A: No, unless specifically stated otherwise.
Serius Audio Hub generally does not cover:
• Installation labor
• Removal labor
• Reinstallation labor
• Diagnostic fees
• Programming fees
• Vehicle repair costs
• Installer charges
Q: What if my product is damaged during installation?
A: Damage caused by incorrect installation, wiring mistakes, electrical problems, misuse, modification, or similar installation-related issues may not be covered by our return or warranty policies.
SIRIUSXM
Q: What does SiriusXM-ready mean?
A: SiriusXM-ready generally means that a compatible product may support SiriusXM service when used with the required equipment and service.
Additional items may be required, such as:
• Compatible tuner
• Antenna
• Subscription
• Activation
• Wiring
• Adapter
• Installation equipment
unless specifically stated as included.
Q: Is a SiriusXM subscription included with my purchase?
A: No, unless a product listing specifically states otherwise.
SiriusXM subscriptions, activation, programming, pricing, and channel availability are independently controlled by SiriusXM.
Q: Is Serius Audio Hub SiriusXM?
A: No.
Serius Audio Hub is an independent online retailer and is not owned by, operated by, sponsored by, endorsed by, approved by, or officially affiliated with SiriusXM.
ORDERS
Q: How do I know if my order was placed successfully?
A: After a successful order, Shopify normally provides an order confirmation using the contact information entered during checkout.
If you believe you placed an order but did not receive confirmation, contact us and provide your name and email address used during checkout.
Q: Can an order be cancelled?
A: You may request cancellation before your order has been processed or shipped.
Contact us as soon as possible.
Once an order has been processed or shipped, the normal return procedure may apply.
Q: Can Serius Audio Hub cancel an order?
A: An order may be held, cancelled, or refunded where reasonably necessary because of:
• Payment verification problems
• Suspected fraud
• Inventory shortages
• Incorrect customer information
• Obvious pricing or listing errors
• Other legitimate order-processing issues
PAYMENTS
Q: What payment methods do you accept?
A: Payment methods displayed during checkout may include:
• Visa
• Mastercard
• American Express
• Discover
• Eligible debit cards
• Shop Pay
• Apple Pay
• Google Pay
• PayPal, when available
• Other methods displayed during checkout
Only methods displayed during checkout should be considered available for a particular order.
Q: What currency do you use?
A: Unless otherwise stated, prices are displayed in U.S. Dollars (USD).
Q: Is payment secure?
A: Payments are processed through Shopify and available third-party payment providers.
Serius Audio Hub does not directly store complete credit card numbers on its own website systems.
Q: Why was my payment declined?
A: Payments may be declined by your:
• Bank
• Card issuer
• Payment provider
• Fraud-prevention system
For payment-specific issues, you may need to contact your bank or payment provider.
SHIPPING
Q: Where do you ship?
A: Serius Audio Hub currently ships within the United States.
Q: How long does order processing take?
A: Most orders are generally prepared for shipment within 1–3 business days after successful payment.
Q: How long does delivery take?
A: Standard delivery generally takes approximately 3–7 business days after shipment.
Delivery times are estimates and are not guaranteed.
Q: Will I receive tracking information?
A: Tracking information is normally provided when available after an order ships.
Tracking may take additional time to update after the shipping label is created.
Q: What if I entered the wrong shipping address?
A: Contact us as soon as possible.
If the order has not yet been processed or shipped, we may be able to assist.
Once a package has shipped, address changes may not be possible.
Q: What if my tracking says delivered but I cannot find the package?
A: We recommend:
• Checking the delivery location
• Checking with household members
• Checking nearby delivery areas
• Contacting the shipping carrier
Our customer support team may also assist with available tracking information where possible.
Q: What if my package arrives damaged?
A: Contact us within 7 days of delivery.
Please provide:
• Order number
• Photos of the shipping package
• Photos of the product
• Description of the damage
RETURNS & REFUNDS
Q: What is your return window?
A: Customers may request an eligible return within 30 days of delivery.
Q: How do I start a return?
A: Contact us before shipping anything back.
Email:
support@seriusaudiohub.net
Phone:
1 (855) 470-1921
Please include your order number and reason for the return.
Q: Can I send a return directly to your warehouse?
A: No.
Do not automatically send a product to our warehouse or registered company address.
You must contact us first and receive return instructions.
Q: Who pays for return shipping?
A: Customers are generally responsible for return shipping unless the product arrived:
• Damaged
• Defective
• Incorrect
• Materially different from the product description
Where applicable, we may provide appropriate return instructions.
Q: Do you charge a restocking fee?
A: Serius Audio Hub does not charge a standard restocking fee for approved returns.
However, where permitted by law, a refund may be reduced or refused if an item is returned damaged, modified, tampered with, missing parts, or in materially different condition.
Q: How long do refunds take?
A: Approved refunds are normally processed within 5–10 business days after the returned product has been received and inspected.
Your bank or payment provider may require additional time to post the refund.
WARRANTY
Q: Do your products include a warranty?
A: Eligible products may include a 30-day limited warranty beginning from the date of delivery unless a different warranty period is clearly stated on the product page.
Q: What may be covered by the warranty?
A: Subject to review, eligible functional problems may include:
• Failure to power on
• Display failure
• Audio output failure
• Button failure
• Knob failure
• Touchscreen failure
• Certain internal functional defects
Q: What is generally not covered?
A: Warranty coverage generally does not include:
• Cosmetic wear
• Incorrect installation
• Incorrect wiring
• Misuse
• Physical damage after delivery
• Water damage
• Electrical damage
• Modification
• Tampering
• Unauthorized repair attempts
• Removed or altered serial numbers
• Installation labor
• Diagnostic fees
• Programming fees
• Third-party service fees
Q: How do I make a warranty claim?
A: Contact:
Email:
support@seriusaudiohub.net
Phone:
1 (855) 470-1921
Please provide:
• Order number
• Product name or model
• Description of the issue
• Photos or videos where relevant
• Serial number information if requested
Q: Should I send a warranty product directly to your warehouse?
A: No.
Contact us first and wait for return instructions.
CUSTOMER SUPPORT
Q: How can I contact Serius Audio Hub?
A:
Email:
support@seriusaudiohub.net
Phone:
1 (855) 470-1921
Website:
https://seriusaudiohub.net
Q: What are your customer service hours?
A:
Monday–Friday:
9:00 AM – 6:00 PM MST
Saturday:
10:00 AM – 4:00 PM MST
Sunday:
Closed
BUSINESS INFORMATION
Serius Audio Hub
Operated by:
JAMES ERNEST ECOM HOLDINGS LLC
REGISTERED COMPANY ADDRESS
JAMES ERNEST ECOM HOLDINGS LLC
325 Bannermans Mill Rd
Richlands, NC 28574
United States
WAREHOUSE ADDRESS
3751 W 136th Ave UNIT B1
Broomfield, CO 80023-5543
United States
IMPORTANT RETURN NOTICE
Please do not send returns, warranty products, or other packages to either address without contacting us first and receiving return instructions.