FAQ
Frequently Asked Questions
Last updated: October 4, 2026
About Serius Audio Hub
What is Serius Audio Hub?
Serius Audio Hub is an independent online retailer of car audio products and accessories. We sell new products only, supplied in the manufacturer's original packaging.
Serius Audio Hub is operated by JAMES ERNEST ECOM HOLDINGS LLC.
What products do you sell?
New car stereos and receivers, car amplifiers and amplifier accessories, tweeters and speakers, satellite radio tuners, radios, vehicle kits, antennas and cables, dash kits, FM transmitters and USB/Bluetooth adapters. The same 30-day return policy and 30-day limited store warranty apply to every product.
What is your website address?
Our website is seriusaudiohub.net.
Are you affiliated with SiriusXM or other manufacturers?
No. Serius Audio Hub is an independent retailer.
Serius Audio Hub is an independent retailer. We are not an authorized dealer for any brand, and we are not owned by, affiliated with, endorsed by, sponsored by or authorized by SiriusXM, Pioneer, Kenwood, JVC, DB Drive, Metra, PAC, Sony, Alpine or any other manufacturer or brand named on this website. Brand names, trademarks and model numbers are used only to identify products and describe compatibility. Product warranties on this site are provided by Serius Audio Hub (30-day limited warranty), not by the manufacturer.
Brand names and model numbers appear only to identify products and to describe compatibility. Third-party trademarks, product names, and logos remain the property of their respective owners.
Products
Are your products new?
Yes. We sell new products, supplied in the manufacturer's original packaging. We do not sell items in any other condition.
Our stock is sourced from a supplier.
What is included in the box?
Each product ships with the contents the manufacturer includes in its original packaging. Included accessories vary by product, so please read the product page before you order.
Installation parts, adapters, tuners, and antennas are not included unless the product listing says so.
What do the product images show?
Images are provided to help you identify the product. Packaging, labels, screen graphics, and minor manufacturing revisions can change over time, so please read the written description as well as the images.
Vehicle Compatibility
Will this product fit my vehicle?
Fitment varies. Compatibility can depend on:
- Vehicle year, make, model, and trim
- Factory audio system and factory amplifier
- Factory wiring and dashboard configuration
- Antenna and required installation accessories
- Previous modifications to the vehicle
If you are unsure, contact us before you order.
What information should I send for a compatibility check?
Please send as much of the following as you can:
- Vehicle year, make, model, and trim
- Factory audio system and current stereo
- Factory amplifier information, if known
- The product you are interested in
We may also ask for photos.
Can you confirm a product will fit my vehicle?
Compatibility information is general guidance unless we confirm it in writing for your vehicle. Factory configurations and prior modifications differ, so please check fitment before you buy.
Installation
Does the product include everything needed for installation?
Not necessarily. Many vehicles need extra parts, such as:
- Wiring harness
- Dash kit
- Antenna adapter
- Mounting kit
- Steering wheel control adapter
- Satellite radio tuner and antenna
- Vehicle-specific adapter
These are sold separately and are not included unless the listing says so.
Do you recommend professional installation?
Yes. We recommend professional installation for car audio products.
Are installation costs included?
No, unless a listing says otherwise. We do not cover installation, removal, or reinstallation labor, diagnostic fees, programming fees, vehicle repair costs, or installer charges.
What if the product is damaged during installation?
Damage caused by incorrect installation, wiring mistakes, electrical problems, misuse, or modification may not be covered by our return or warranty policies.
SiriusXM
What does "SiriusXM-Ready" mean?
On a product listing, SiriusXM-Ready means the product is built to work with SiriusXM service when it is used with the required equipment and an active subscription. A compatible tuner, antenna, subscription, and installation parts may be required, and they are sold separately.
Do I need a tuner or antenna for SiriusXM?
Usually, yes. Unless a listing states that they are included, the following are sold separately:
- Compatible SiriusXM tuner
- Antenna
- Subscription and activation
- Wiring, adapters, and installation parts
Is a SiriusXM subscription included with my purchase?
No, unless a product listing says so. Subscriptions, activation, programming, pricing, and channel availability are controlled by SiriusXM, not by us.
Is Serius Audio Hub part of SiriusXM?
No. Serius Audio Hub is an independent retailer. We are not an authorized dealer for any brand, and we are not owned by, affiliated with, endorsed by, sponsored by or authorized by SiriusXM, Pioneer, Kenwood, JVC, DB Drive, Metra, PAC, Sony, Alpine or any other manufacturer or brand named on this website. Brand names, trademarks and model numbers are used only to identify products and describe compatibility. Product warranties on this site are provided by Serius Audio Hub (30-day limited warranty), not by the manufacturer.
Orders
How do I know my order went through?
You should receive an order confirmation at the contact details you entered at checkout. If you think you placed an order but did not get a confirmation, contact us with the name and email address you used.
Can I cancel an order?
You can request a cancellation before your order is processed or shipped, so contact us as soon as possible. After it ships, the normal return process applies.
Can Serius Audio Hub cancel an order?
We may hold, cancel, or refund an order where reasonably necessary, for example because of payment verification problems, suspected fraud, stock shortages, incorrect customer information, or an obvious pricing or listing error.
Payments
What payment methods do you accept?
The methods shown at checkout may include Visa, Mastercard, American Express, Discover, debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal where available. Only the methods displayed at checkout can be used for that order.
What currency do you use?
Prices are shown in U.S. Dollars (USD) unless stated otherwise.
Is payment secure?
Payments are processed by Shopify and the available third-party payment providers. We do not store complete card numbers on our own systems.
Why was my payment declined?
Declines usually come from your bank, card issuer, payment provider, or a fraud-prevention system. For payment problems, please contact your bank or payment provider.
Shipping
Where do you ship?
We ship within the United States only.
How much is shipping?
Standard shipping is a flat $15 on orders under $150 and free on orders of $150 or more. The $150 amount is your order total after any discounts and before taxes. The shipping cost is shown at checkout before you pay.
How fast do you ship?
Orders are usually prepared for shipment within 1-3 business days after payment.
How long does delivery take?
Standard delivery usually takes 3-7 business days after shipment. Delivery times are estimates, not guarantees.
Will I get tracking information?
Tracking is normally provided once an order ships. Tracking can take extra time to start updating after the label is created.
What if I entered the wrong shipping address?
Contact us as soon as possible. If the order has not been processed or shipped, we may be able to help. Once a package ships, address changes may not be possible.
Tracking says delivered, but I cannot find the package.
Please check the delivery location and with other people at the address, check nearby delivery spots, and contact the carrier. Our support team can also help with the tracking information available to us.
What if my package arrives damaged?
Contact us within 7 days of delivery.
Contact us as soon as possible with your order number, photos of the shipping box, photos of the product, and a description of the damage.
Returns and Refunds
What is your return policy?
You can request a return on all items within 30 days of delivery.
How do I start a return?
Contact us before you send anything back. We will give you return instructions.
- Email: support@seriusaudiohub.net
- Phone: 1 (855) 470-1921
Please include your order number and the reason for the return.
Can I just ship a return back without contacting you?
No. Do not send products to our mailing address on your own. Contact us first and wait for return instructions.
Who pays for return shipping?
You pay return shipping, unless the item arrived damaged, defective, incorrect, or materially different from the listing. In those cases we cover it and will send you instructions.
Do you charge a restocking fee?
We do not charge a restocking fee on approved returns. Where the law allows, a refund may be reduced or refused if an item comes back damaged, modified, tampered with, or missing parts.
How long do refunds take?
Approved refunds are processed within 3 days after we receive the returned item, back to your original payment method. Your bank or payment provider may need a few extra business days to post the refund.
Warranty
Does my product come with a warranty?
All products carry a 30-day limited warranty starting on the delivery date.
What does the warranty cover?
The 30-day limited warranty covers:
- Products that arrive damaged
- Products that do not power on or do not work as described
- Incorrect items sent in error
Contact us with the details and we will review the claim.
What is not covered?
- Scratches, scuffs, or marks that happen after delivery
- Incorrect installation or wiring
- Misuse, modification, or tampering
- Physical, water, or electrical damage after delivery
- Repair attempts we have not approved
- Removed or altered serial numbers
- Installation labor, diagnostic fees, programming fees, and third-party service fees
How do I make a warranty claim?
Contact us first and wait for return instructions. Do not send the product back on your own.
- Email: support@seriusaudiohub.net
- Phone: 1 (855) 470-1921
Please provide your order number, the product name or model, a description of the issue, photos or video where relevant, and the serial number if we ask for it.
Customer Support
How do I contact you?
- Email: support@seriusaudiohub.net
- Phone: 1 (855) 470-1921
- Website: seriusaudiohub.net
What are your support hours?
- Monday to Friday: 9:00 AM - 6:00 PM ET
- Saturday: 10:00 AM - 4:00 PM ET
- Sunday: Closed
Business Information
Serius Audio Hub is operated by JAMES ERNEST ECOM HOLDINGS LLC.
Mailing Address
- JAMES ERNEST ECOM HOLDINGS LLC
- Doing business as Serius Audio Hub
- 3533 Olde Winter Trl
- Poland, OH 44514
- United States
This is a mailing address only. It is not a retail location, and it is not open to visitors.
Registered Office (Wyoming)
JAMES ERNEST ECOM HOLDINGS LLC
c/o Registered Agent
30 N Gould St Ste R
Sheridan, WY 82801
United States
This is the company's registered address on file with the Wyoming Secretary of State. It is a registered agent's office, not a business location. Please do not send customer correspondence or packages there.
Important: do not send returns, warranty items, or any other package to this address without contacting us first and receiving return instructions.